The Reducing Reoffending Partnership (RRP) as a provider of probation services on behalf of the Secretary of State, is a ‘competent authority’ for the purposes of processing personal data for the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security.

The Reducing Reoffending Partnership (RRP) is committed to protecting and respecting your privacy.

This Notice ensures that you are fully informed about what information we collect, how we use it, the conditions under which we may disclose it to others, how long we will hold it for and how we keep it secure.

This Notice may be updated in line with changes to our processing or updates to relevant legislation.

Any questions regarding this Notice and/or our privacy practices, can be sent by email to, or by writing to:

The Data Protection Officer
Reducing Reoffending Company
Corporate Services
Ground Floor, Centre City Tower
5-7 Hill Street
Birmingham B5 4UA

Who we are:

The RRP is made up of St Giles Trust (, Ingeus (, CGL (, DLNR CRC ( and SWM CRC (

By combining experience from across the public, voluntary and private sectors, RRP aims to deliver a step-change in the provision of offender rehabilitation services to help reduce reoffending rates in the UK

The registered address is: Ground Floor, Centre City Tower, 5-7 Hill Street, Birmingham B5 4UA
DLNR Registered Number: 08802532 England and Wales
SWM Registered Number: 08802529 England and Wales

The General Data Protection Regulation (GDPR) gives rights to Data Subjects:
  • The right to be informed of why and how we process information
  • The right to see or have a copy of the information we hold on you
  • The right to have any incorrect information updated and put right
  • The right to deletion of information once we have no right to hold it
  • The right to restrict processing and withdraw consent under certain circumstances
  • The right to request information in various formats
  • The right to complain about any unwarranted processing
  • Rights in relation to automated decision making and profiling
How do we collect information?

may be via secure electronic means, verbally or via hard copy format.

Partners that we work with will also collect information on our behalf. This may be via secure electronic means, verbally or via hard copy format.

We will also collect information via this website via the Community Payback Nomination Form and the Contact Us page. This site also uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all browsers

What type of information is collected?
  • Name, Address, Date of Birth, Aliases, contact details, gender, religion
  • Personal Identifier eg PNC, CRN
  • National Insurance Number
  • Biometric data
  • Communication Information, ie preferred language, hearing difficulties
  • Accommodation status, education history, employment status and history, lifestyle information
  • Financial status and history
  • Thinking and Behavioural information
  • Details of any Substance Misuse or Alcohol Misuse
  • Offence details, sentence details, court orders we supervise or reports we write, records of your contact with your Case Manager
  • Any risk issues
  • Relationships
  • Medical Information/Mental Health information/Emotional Wellbeing
  • Information about your use of our website including details of your visits such as pages viewed and the resources that you access
  • Information provided voluntarily by you. For example, when you register for information.
  • Information that you provide when you communicate with us by any means
How do we use the information?
  • We have to pass some Service User information to the HMPPS who monitor how we carry out our duties
  • We have to share some information with Courts, Prisons, Police, CPS and Social Care
  • We have to tell the Courts or Parole Board regarding breaches of supervision
  • We have to give some information to the victims of serious offences if they have asked to be kept informed of a related Service User’s progress
  • We may share some information with other people who help us to supervise Service Users
  • We share information with other CRCs and/or HMPPS
  • For our internal record keeping requirements
  • To improve our services

RRP have defined retention periods for the information we hold. These are reviewed on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract held with us.

Who has access to your information?
  • Only relevant authorised individuals within the RRP will have access to your data
  • We do not sell your information to any third party
  • We only share with third parties when we have an evidenced and legal reason to do so
16 or Under

RRP are concerned to protect the privacy of children aged 16 or under. We will always gain consent from a parent or guardian before we process any information related to anyone aged 16 or under. However under certain circumstances, ie in relation to the investigation of a crime, or for the protection of an individual, we will share relevant information in line with our legal requirements.

Transferring information outside of Europe

We will only share data outside of Europe within legal and regulatory requirements.

Third party links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

How to get a copy of the information we hold on you

Under GDPR requirements, you have the right to make a ‘Subject Access Request’ to receive copies of the information we hold on you. You can:

  • Complete the contact us form
  • Send a written request to the Data Protection Officer at the Corporate Services address as above or via
  • You must provide your full name and date of birth
  • You must provide an address to which the information needs to be sent - this can be a postal address or via an email address
  • You can stipulate in what format you wish the information to be provided
  • This disclosure is free.

(RRP may request some form of identification from you if the request is submitted from a third party or if we need to confirm the authenticity of the request.)

RRP has 28 days in which to provide you with any information that you request. If your request is likely to fall outside of that time limit, we will discuss options with you.

What is non-accessible information?

We shall be as open and transparent as we can about the information we hold on you. However, there are certain restrictions on what we can legally provide you with. For example, we will not give you information:

  • About other people
  • That needs the permission of the person(s) who gave it to us
  • That may cause harm to you or another person if we gave the information to you.

We will inform you if there is any information that we cannot share with you.

What if you are not happy with what is happening with the information we hold on you?

You can contact us at:

The Data Protection Officer
Reducing Reoffending Company
Corporate Services
Ground Floor, Centre City Tower
5-7 Hill Street
Birmingham B5 4UA
Or by email at:

If you are still not happy with how RRP is dealing with your information, you can write to the Information Commissioner’s Office at:

Information Commissioner’s Office
Whycliffe House
Water Lane
Cheshire SK9 5AF
Telephone: 01625 545745

Review of this Notice

This Notice is kept under regular review. This was last update in April 2018 in line with GDPR requirements.